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Frequently Asked Questions

Where can I purchase your panels?
We have established a nationwide representation and distribution network through which we go to market. However, we can provide product information, customer support, technical service, and samples from our manufacturing facility. To find out who the local representative or distributor is in your area, contact us at (800) 446-8828 or click here
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Can I get smooth aluminum on a plywood panel (i.e. Panel 15)?
No. Due to the nature of the manufacturing process and the thickness of the aluminum skin, the grain of the plywood will 'read-through' the face skin causing a poor and unacceptable appearance.
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What is the average lead time for your panels?
In general, the lead time for manufacturing is 2-4 weeks for most panel systems. However, actual lead time will vary depending upon the size of the order, the presence of custom colors or special materials, ship to location, etc...
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What are the standard sizes available for your panels?
Most of our panel systems are available in six standard sizes: 4'x8', 4'x10', 4'x12' and 5'x8', 5'x10', 5'x12'. Availability of certain sizes will depend upon the composition of the panel (i.e. gypsum of plywood may limit the availability of larger sizes.
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Can your panels be curved?
Yes and No. Only some of the systems we manufacture can be curved, due to the composition of the panel. If available, there are two methods for curving. Some panels can be curved in the field to accommodate a large radius (kerfing may be required) while other systems require more the precise and controlled bending of a factory setup (i.e. column covers, tight radii).
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Do you provide the accessories for your panel systems?
Yes. We have designed our systems to be available as a complete package. We can provide everything that is required (i.e. fasteners, sealant, adhesive, etc.) to complete your installation.
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What types of fasteners can be used with your panels?
We recommend that our panels (when mechanical fasteners are required) to be fastened to the substrate using screws. The use of staples is not recommended as they will eventually 'work-free' from the substrate. Likewise, the use of power driven nails is not recommended as they can be overdriven and rust. A complete listing may be found in the installation guidelines.
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What types of sealant may be used with your panels?
We recommend and provide an approved list of sealants for use with our systems which must be strictly adhered to for our warranty to be valid. The use of other sealants may require additional steps (i.e. priming) and might cause system failure. A complete listing may be found in the installation guidelines.
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Do you provide flashing material to go along with your panel systems?
No. However, it can be obtained locally from sheet metal shops.
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Can I use my moldings with your panels (or my panels with your moldings)?
No. We manufacture and warranty a complete system and all of our components are designed to be used in conjunction with one another. The use of other components with our panels and/or moldings will void the standard warranty.
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Are moldings available for use with your glazing infill panels (i.e. GlazeGuard)?
No moldings are available for our glazing panels. They have been designed to be placed exclusively into the glazing channel on setting blocks and sealed on all four sides. The use of such panels with a molding system will void the standard warranty.
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Do you have approved fabricators and/or installers?
While we do not authorize or endorse any particular installers, our distributor and representative network can usually refer you to someone who can perform the work. For fabrication, we do have a list of regional fabricators that we typically send our work to for higher end requirements.
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What if I choose to deviate from your installation guidelines?
Our recommended installation guidelines are based upon the proper requirements for each system. If you choose to install our systems in a manner other than those guidelines set forth, you will void the standard warranty. Contact our technical staff at (800) 446-8828 or info@citadelap.com with any special conditions or requirements.
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What types of building substrates are recommended for your systems?
In general, most of our systems are placed over a nailable substrate (i.e. plywood). Some systems may also be placed over a non-nailable substrate (i.e. DensGlass®). When using a non-nailable substrate, the panels must be fastened directly to the stud framing. Special instructions also apply when a moisture barrier is present over the substrate.
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Can your panels be used in a roof application?
No. Our panels are designed to be used as wall cladding only. However, the wall system may be used in applications that do not exceed 25° from vertical (i.e. mansard roofs).
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Can your panels be used in a structural application?
Yes and No. Our panel systems are to be used as cladding only. Therefore, they may not be used in a structural application. However, there is one exception. Panel 15® may be considered part of the structural wall assembly if a specified fastening schedule and sequence is utilized. Contact our technical staff at (800) 446-8828 or info@citadelap.com for more information.
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What types of paint finishes are available with your panels?
Depending upon the system selected, we have a wide range of finished available including polyester and acrylic urethane coatings, Kynar 500® coatings (solid tones and metallics), anodized, and porcelain enamel steel.
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Are custom colors available?
Yes. We can provide virtually any color to match your standard.
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Can your panels be painted in the field?
We can provide primed finish aluminum on most of our exterior systems. However, we do not recommend painting our panels on site, nor do we warranty any such finish. Small repairs may be performed using approved touch-up paint, but the touch-up should not be used for large areas.
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